Cancellation & Refund Policy
Transparent, customer-friendly policies governing physical TAPSH product orders, defect replacements, and digital subscription cancellations.
1Physical Product Orders & 7-Day Defect Replacement
TAPSH produces high-durability physical NFC cards, acrylic stands, and custom counter displays. Every unit is physically inspected and chip-tested before dispatch or delivery.
7-Day Functional Replacement Guarantee
If any physical TAPSH product arrives with a manufacturing defect, chip programming failure, or unreadable QR code, notify us within 7 days of delivery. We will issue a 100% free replacement at zero additional cost to you.
- Personalized Branding: Because physical cards and stands are customized with your business name, logo, or artwork, customized goods cannot be returned for subjective change-of-mind once printed and approved.
- Damage Exclusions: Replacements do not cover physical cracking, severe bending, burning, water immersion of unsealed parts, or accidental breakage caused by misuse after delivery.
2TAPSH Hub Digital Subscription & Cancellation Policy
TAPSH operates with no long-term lock-in contracts for ongoing digital service fees. You retain complete control over your subscription.
Cancel Anytime
You may cancel your monthly or recurring AutoPay subscription at any time with zero cancellation penalties or exit charges.
Service Period Integrity
Upon cancellation, your TAPSH Hub remains fully active and accessible until the end of your currently paid billing cycle.
To cancel recurring AutoPay, message us on WhatsApp (+91 79774 69926) or email tapsh.support@gmail.com at least 2 business days prior to your next scheduled billing date.
3Refund Processing & Banking Timelines
In any circumstance where a monetary refund is approved (such as an accidental duplicate charge or an unfulfilled custom hardware order):
Refunds are approved and initiated in our payment gateway (Razorpay) within 24–48 hours. As per standard RBI and Indian banking regulations, the funds are credited directly to your original payment method (source bank account, UPI VPA, or card) within 5 to 7 working days.
- Cash payments received on delivery are settled via direct bank transfer or UPI within 2 business days.
- Digital service fees already rendered during an active billing month are non-refundable on a pro-rata basis.
4Grievance Officer & Support Contact
For any questions regarding cancellations, replacements, or payment disputes, reach our support team directly:
+91 79774 69926
Instant customer supporttapsh.support@gmail.com
Written billing correspondenceKanyakumari, Tamil Nadu, India
Operations Headquarter